RETURN & REFUND POLICY

For your satisfaction, we ensure that you always get food delivery according to your requirements. Our return and refund policy enhance the trust of our customers in our determination.

Wrong order

Our management team ensures that you get the right food delivered at your place. However, if you get the wrong order delivered, then, you can simply contact us and let us know. We can make suitable changes in the transactions and provide the right food.

Bad food

Though we always cook our food with the freshest ingredients, we feel that it is our responsibility to provide assurance regarding the bad food. If you feel that the food is in bad quality, call us and let us know. We may ask you to provide the left over, proof of the bad product. We will take care of the inconvenience and provide you suitable refunds.

Cancellation of the order

You have the right to cancel your order up to five minutes after your order is placed on the Pizza Max platform. If the outlet has accepted your order, no cancellation/refunds would be possible. For the avoidance of doubt, timing will be assessed based on the point you place your order on the Pizza Max platform. In the event of a cash-on-delivery order, your order will be delivered as instructed and cash must be collected by the rider. Otherwise, cash-on-delivery payment method might be removed from the payment options for your future orders. For more information, you should contact us.

If you have paid online then you are welcome to call us. If no order is placed within a day the money will automatically be refunded to your bank account. This may take up to 3 to 4 working days to appear in your account.

Contact us to ask your queries!

There are various terms and conditions that we include to ensure the perfection and professionalism in our services. So, if you feel the need to know more about our refund and return policies, feel free to give us a call. Our management team is always there to answer all your questions and help you out with the ordering.

We want to make sure that you receive best quality food and enjoy at your own place. And you can help us in doing that.

You can also write to us or call at:

PIZZA MAX PAKISTAN

Office # 601, Anum Estate,
Main Shahra-e-Faisal Road,
Near Baloch Colony, Karachi.

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